FAQ

LET'S CHAT

By Email splash@aliandariel.com
By Phone 602-529-4844
Business Hours Monday - Friday, 9am - 5pm MST

    We respond within 24-48 hours during business hours. 

    We're here for you & happy to help!

     

    NEED TO CANCEL OR MAKE AN ADJUSTMENT?

    While we can't guarantee order changes or cancellations, we will do our best to help. Email or call us within 1 hour of placing your order (during business hours only). Have your order number ready. We process orders quickly! 

     

    ALL ITEMS ARE MADE TO ORDER AND ARE FINAL SALE.

    Any order discrepencies must be reported to us within 48 hours of your delivery date. 

     

    URGENT? Call us 602-529-4844 [Mon - Fri • 9am-5pm MST]

     

     

    CUSTOM GROUP ORDERS

    SHIPPING & DISTRIBUTION

    All items are shipped to your order coordinator for distribution [i.e. Alpha Alpha Alpha at University USA]. No custom group orders are shipped to individual home addresses unless specified. Please check with your order coordinator regarding the delivery date of your items. This date will be approved on behalf of your order coordinator.

     

    SHIPPING ADDRESS PROVIDED AT CHECKOUT 

    If you were asked for your Shipping Address at checkout, this applies to you.

    All items will be shipped to the address you provide at checkout. We are not responsible for items delivered to an incorrect address supplied by the sender. Please double check when placing your order.

    Items are not delivered on weekends. We're not responsible for USPS, UPS, or FedEx shipping delays. Please contact USPS, UPS or FedEx directly with shipping questions or concerns. Packages that are lost or stolen after delivery has been made are not our responsibility. Customs fees and duties are the customer's responsibility.

     

    BILLING ADDRESS PROVIDED AT CHECKOUT

    If you were ONLY asked for your Billing Address at checkout, this applies to you.

    Your order is being shipped in bulk to your order coordinator for distribution. This will be clearly noted on your ordering page. We do not need your personal Shipping Address.

    Ali & Ariel strongly advises picking up your order as soon as the items are delivered. We are not responsible for orders not picked up in a timely manner. Your order coordinator will receive a list with all orders placed, as ordered. Please check upon picking up your order that the correct items were given to you.

    Ali & Ariel is not responsible for items distributed improperly, or for items misplaced on behalf of the order coordinator. Once the bulk order is received by the order coordinator, the responsibility of the items is in their hands. Our quality control team counts all orders twice to confirm that all pieces are accounted for prior to shipping. If an error was made on our behalf, we are glad to send any missing pieces to you as soon as possible.

     

    SIZE CHART

    Questions about fit? Refer to our Size Chart. Please email us or give us a call with further sizing questions.

     

    GARMENT CARE

    Turn items inside out. Wash on cold. Dry on low or air dry.

     

    RETURNS

    All of our items are produced with extra love & care, just for you! All items are FINAL SALE. We do not offer returns or exchanges, but we are here to make things right if something was done in our error. Your happiness is our priority. 

    INDIVIDUAL PURCHASE. Review your purchase carefully before ordering. You are responsible for selecting the correct items and organization at checkout.

    CUSTOM GROUP ORDERS. Carefully review your artwork, ink colors, and any placement and/or print size concerns with our team and/or your order coordinator before placing your order. Monitor colors can vary, and printed product can appear different than a virtual mockup. We do our best to make sure each detail is covered before placing your order. Any concerns with sizing or fit of garments must be addressed with our team prior to placing your order. 

      

    DAMAGED ITEMS

    We’re perfectionists. We guarantee and stand behind the quality of our products. If we made a mistake, we are happy to fix it for you! Our quality control team inspects all goods prior to shipment. Defective items that are unworn and unwashed must be reported to us within 48 hours of your delivery date. Damages caused by improper handling aren't our responsibility. Please handle with care.

    Before sending back a damaged item Email splash@aliandariel.com with your order number, along with a clear image of the damaged item showing the design and problem area. Please include an email of your receipt from the package as well.

    We will email you once your damaged item return has been processed. Approved refunds will receive credit applied to the original method of payment within 5-10 business days. Shipping is non-refundable. Sorry, unauthorized returns will be refused.

     

    LATE OR MISSING REFUNDS (if applicable) 

    You will receive an email confirmation from us when a refund has been processed. Please allow up to 5-10 business days for your refund to post. You may also contact your card provider for further assistance.

      

    PRICING FOR REORDERS

    Once an order has printed and shipped, any additional pieces (if not needed due to our error) are considered a separate order. This separate order will be priced accordingly to the size of the re-order. A re-order for a quantity different than the original order may result in new pricing per item.



    Please contact splash@aliandariel.com with any questions. Thank you!