Shipping & Returns

The below Shipping + Return policies apply to orders purchased through aliandariel.com, for custom apparel orders and pre-orders.

For purchases made on Shell Shack, please click here.

 

Email us splash@aliandariel.com with any questions. We’re happy to help!

For questions regarding an existing order, please include your confirmation receipt along with your email.

 

Who is my Order Coordinator? This is the person in charge of your order, such as the Apparel Chair for a Greek Organization.

 

I was only asked for my Billing Address at Checkout. Why? If you were not asked for your Shipping Address at checkout, not to worry! This means that your order is being shipped in bulk to your Order Coordinator for distribution. This will be clearly noted on your ordering page. In this case, we do not need your personal Shipping Address.

 

Returns on Custom Apparel Orders (including Pre-Orders):

We’re perfectionists. We guarantee and stand behind the quality of our products. If we made a mistake, we are here to fix it. Let us know within 48 hours of receiving your items if there’s a problem.

Carefully review your artwork, ink colors, and any placement and/or print size concerns with our team and/or your order coordinator before placing your order. Monitor colors can vary, and printed product can appear different than a virtual mockup. We do our best to make sure each detail is covered before placing your order. Any concerns with sizing or fit of garments must be addressed with our team prior to placing the order. Custom orders cannot be returned, but we are here to make things right if something was done in our error. Your happiness is our priority!

 

Damaged Items: 

Our quality control team inspects all goods prior to shipment to check for any damaged items. If a damaged item is received, please notify us within 48 hours of receiving the order. Include picture(s) of the damaged area and your confirmation receipt emailed to either your Stylist, or to splash@aliandariel.com.

 

Item Information [Size, Fit, Colors]:

Please contact us for any questions regarding fit or style of an item before placing an order. If there are any questions regarding ink color(s) or design size, contact us as well. Monitor colors may vary. Returns and exchanges will not be provided for items delivered exactly as intended to be, as decided by your order coordinator.

 

Shipping on Custom Apparel Orders (including Pre-Orders):

Note: If you were asked for your Shipping Address at checkout, this applies to you! If you were only asked for your Billing Address at checkout, please skip to the "Pickup" section below.

All items will be shipped to the address you provide at checkout. We are not responsible for items delivered to an incorrect address supplied by the sender... please double check when placing your order.

We're not responsible for USPS, UPS, or FedEx shipping delays. Please contact USPS, UPS or FedEx directly with shipping questions or concerns. Packages that are lost or stolen after delivery has been made are not our responsibility.

 

Order Cancellations + Adjustments:

Any cancellations must be requested prior to the link (or pre-order) close date. Your link close date is labeled on the order page. We cannot guarantee any cancellations or order adjustments (i.e. size changes or additional items) after the link close date. Please check with your order coordinator for specifics.

 

Refunds:

Approved refund cancellations made before the order close date will appear on your billing statement within 3-5 business days, issued to the same form of payment as originally used. Please contact splash@aliandariel.com to inquire if a refund is possible.

See the first paragraph titled “Returns On Custom Apparel Orders” for more detial on this matter, regarding returns for an item that has already been received.

 

Pickup for Custom Apparel Orders:

Orders will be delivered in bulk to your order coordinator for distribution. We strongly advise picking up your order as soon as the items are delivered. We are not responsible for orders not picked up in a timely manner. Your order coordinator will receive a list with all orders placed, as ordered. Please check upon picking up your order that the correct items were given to you.

Ali & Ariel is not responsible for items distributed improperly, or for items misplaced on behalf of the order coordinator. Once the bulk order is received by the order coordinator, the responsibility of the items is in their hands. Ali & Ariel quality control counts all orders twice to confirm that all pieces are accounted for prior to shipping. If an error was made on our behalf, we are glad to send any missing pieces to you as soon as possible.

Once an order has printed and shipped, any additional pieces (if not needed due to our error) would be considered a separate order, priced accordingly to the size of the re-order. A re-order for a quantity different than the original order may result in new pricing per item.

 

Note for Order Coordinators:

We're not responsible for USPS, UPS, or FedEx shipping delays. Please email your Stylist with any shipping questions or concerns. Additionally, you can comtact USPS, UPS or FedEx directly with shipping questions or concerns. All group orders are typically shipped via FedEx. Packages that are lost or stolen after delivery has been made are not our responsibility.

 

Your happiness is our priority. Thank you for shopping with Ali & Ariel!