FAQ
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Need to cancel or make an adjustment? Contact Customer Care. Changes can be made within 1 hour of placing your order, during business hours.
ALL ITEMS ARE MADE TO ORDER AND ARE FINAL SALE. Any order discrepencies must be reported to us within 48 hours of your delivery date.
SIZE CHART
Click to view our Size Chart. Please contact Customer Care for sizing questions.
SHIPPING & DISTRIBUTION
We do not need your personal home shipping address. Your order is being shipped in bulk to your order coordinator for distribution. This will be clearly noted on your ordering page.
No custom group orders are shipped to individual home addresses unless specified. All items are shipped to your order coordinator for distribution [i.e. Alpha Alpha Alpha at University USA]. The delivery date will be approved on behalf of your order coordinator. Please check with them regarding the delivery date of your items.
Please pick up your order as soon as the items are delivered. We are not responsible for orders not picked up in a timely manner. Your order coordinator will receive a list with all orders placed, as ordered. Check upon picking up your order that the correct items were given to you.
Ali & Ariel is not responsible for items distributed improperly, or for items misplaced on behalf of the order coordinator. Once the bulk order is received by the order coordinator, the responsibility of the items is in their hands. Our quality control team counts all orders twice to confirm that all pieces are accounted for prior to shipping. If an error was made on our behalf, we are glad to send any missing pieces to you as soon as possible.
GARMENT CARE
Turn items inside out. Wash on cold. Dry on low or air dry.
RETURNS
All of our items are produced with extra love & care, just for you! All items are FINAL SALE. We do not offer returns or exchanges, but we are here to make things right if something was done in our error. Your happiness is our priority.
Review your purchase carefully before ordering. You are responsible for selecting the correct items and organization at checkout.
Carefully review your artwork, ink colors, and any placement and/or print size concerns with our team and/or your order coordinator before placing your order. Monitor colors can vary, and printed product can appear different than a virtual mockup. We do our best to make sure each detail is covered before placing your order. Any concerns with sizing or fit of garments must be addressed with our team prior to placing your order.
DAMAGED ITEMS
We’re perfectionists. We guarantee and stand behind the quality of our products. If we made a mistake, we are happy to fix it for you! Our quality control team inspects all goods prior to shipment. Defective items that are unworn and unwashed must be reported to us within 7 business days of your delivery date. Damages caused by improper handling aren't our responsibility. Please handle with care.
Before sending back a damaged item, please contact Customer Care.
We will email you once your damaged item return has been processed. Approved refunds will be refunded to the original payment method within 5-10 business days. Shipping is non-refundable. Sorry, unauthorized returns will be refused.
LATE OR MISSING REFUNDS (if applicable)
You will receive an email confirmation from us when a refund has been processed. Please allow up to 5-10 business days for your refund to post. You may also contact your card provider for further assistance.
PRICING FOR REORDERS
Once an order has printed and shipped, any additional pieces (if not needed due to our error) are considered a separate order. This separate order will be priced accordingly to the size of the re-order. A re-order for a quantity different than the original order may result in new pricing per item.
Please contact Customer Care with any questions. Thank you!